Frequently asked questions: Member Secured Services
- Is the site online? I am experiencing extended wait times.
- Why do I have to reregister?
- I am having trouble logging in or registering. What do I do?
- I entered my PIN. Why can't I access all of the services?
- I need to take my health assessment to satisfy my Healthy Blue Living requirements. What should I do in case of technical difficulties?
- Whom can I contact with questions about my health plan?
Is the site online? I am experiencing some difficulties.
The site is currently online. However, you may experience extended wait times to log in and some technical difficulties with login and registration.
We apologize for this inconvenience and appreciate your patience while we work to complete our upgrades.
If you experience technical difficulties and need assistance please contact Web Support at 888-417-3479, 8 a.m. to 8 p.m., Monday through Friday. If you have questions about your plan, please call Customer Service at the toll-free number on the back of your Blues ID card.
Why do I have to reregister?
We're upgrading our Web site and, as a result, if you registered prior to Sept. 18, 2009, you will need to reregister so that you can manage your health and health plan. Your personal data and protected health information is still intact — it has not been lost or damaged.
I am having trouble logging in or registering. What do I do?
If you have experienced an error, been denied access or had difficulty during the log in or registration process please contact Web Support at 888-417-3479,8 a.m. to 8 p.m., Monday through Friday.
If you are trying to complete the registration process and receive no confirmation after the final step, please try to log in using the newly created id and password. If you are not able to log in, please call 888-417-3479, 8 a.m. to 8 p.m., Monday through Friday.
I entered my PIN. Why can't I access all of the services?
None of your personal data or protected health information has been lost or damaged. The services are being restored in waves and some data may be available earlier than others may. We are working to restore full service as soon as possible. We apologize for this inconvenience.
I need to take my health assessment to satisfy my Healthy Blue Living requirements. What should I do in case of technical difficulties?
If you are required to complete a health assessment and you have a compliance deadline, please contact 800-873-0509 to request a paper copy.
Whom can I contact with questions about my health plan?
Please call Customer Service at the toll-free number on the back of your Blues ID card.
page modified 10/07/2009