Emergency care
No matter where you are — in the United States or in another country — you are always covered for emergency care.
In the United States, go to the nearest hospital emergency room or call 911. Please notify your primary care physician within 24 hours of your emergency treatment so he or she can coordinate your follow-up care.
Outside the United States go to the nearest hospital emergency room. You may be asked to pay at the time you receive care. We will reimburse you if the situation meets our criteria for emergency care. Get an itemized bill and any medical records you can obtain to expedite payment. To be reimbursed, use our Member Reimbursement form (95K PDF). Be sure to include:
- An itemized bill
- Original proof of payment
- The treatment record or emergency report
- The name and dosage of any prescription drug as well as the original prescription receipt
Send the completed form and all supporting materials to:
P.O. Box 68767
Grand Rapids, MI 49516-8767
page modified 05/04/2008