NCQA accreditation – the gold standard

Excellence – 10 years and counting

BCN received an Excellent rating – the highest possible – from the National Committee for Quality Assurance (NCQA). NCQA accreditation is the gold standard in evaluating health care quality. They evaluate our processes, systems, as well as our results in terms of care and service – which means your input is key to our success.

2009 NCQA accreditation status

Commercial HMO – "Excellent"

Accreditation Star Ratings
Access and Service 4 out of 4 stars
Qualified Providers 4 out of 4 stars
Staying Healthy 4 out of 4 stars
Getting Better 3 out of 4 stars
Living with Illness 4 out of 4 stars

BCN Advantage HMOSM – "Excellent"

Accreditation Star Ratings
Access and Service 4 out of 4 stars
Qualified Providers 4 out of 4 stars
Staying Healthy 4 out of 4 stars
Getting Better 4 out of 4 stars
Living with Illness 4 out of 4 stars

BlueCaid® – "Excellent"

Accreditation Star Ratings
Access and Service 4 out of 4 stars
Qualified Providers 4 out of 4 stars
Staying Healthy 4 out of 4 stars
Getting Better 4 out of 4 stars
Living with Illness 4 out of 4 stars

Customers are first at BCN

We heard your feedback and made MiBCN.com and the member self service portal even friendlier to use with more features. You can:

  • Search for a provider with the criteria you want and then create your own custom provider directory.
  • View claim summaries and details, (both approved and denied claims).
  • View a report of your processed claims

Visit Member Secured Services to learn more?

How are we doing? Let us know! Here’s how:

  • Complete and return the surveys you get from us. They’re in the Member Handbook, Good Health magazine - or you may get one in the mail.
  • Call Customer Service using the number on the back of your ID card. Customer Service representatives are available from 8 a.m. to 5:30 p.m. EST Monday through Friday.

page modified 12/22/2009